Privacy Policy

Effective Date: 15 March 2024

At Neural Horizon, we are committed to protecting your personal information and ensuring your experience with us is safe, secure, and transparent. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal and non-personal information through our website, communications, and services:

Full name, email address, and contact details
Company name and job title (if applicable)
Account login credentials
IP address and browser/device metadata
Usage data including pages visited, actions taken, and time spent
Any other information voluntarily submitted via forms or correspondence

2. How We Use Your Information

We use the data we collect for the following purposes:

To provide access to our digital services, tools, and resources
To respond to inquiries and support requests
To personalise user experience and content relevance
To administer surveys, promotions, or marketing campaigns
To improve site performance and detect fraudulent activity
To comply with legal obligations and enforce our terms

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

Essential cookies for basic site functionality
Performance and analytics cookies (e.g., Google Analytics)
Functionality cookies to remember preferences
Third-party cookies for advertising or embedded content

You can control cookie settings through your browser preferences or opt out where applicable.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

Secure server environments and SSL encryption
Access controls and authentication protocols
Regular security audits and vulnerability assessments
Staff training on data protection best practices

5. Your Rights Under Australian Law

Under the Australian Privacy Act, you have the right to:

Access your personal information held by us
Request correction of inaccurate or outdated data
Withdraw consent for direct marketing
Make a complaint if you believe we have breached your privacy

To exercise these rights, please contact our Privacy Officer using the details below.

6. Third‑Party Links & Integrations

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those entities. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. When we update our policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

9. Contacting Us

If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact our Privacy Officer at:

Email: privacy@neuralhorizon.au
Phone: +61 2 8000 1234
Mail: Neural Horizon – Privacy Officer, PO Box 1234, Sydney NSW 2000, Australia

For further information about privacy and your rights, you can visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

View our Terms of Service for more details.